The Ritz-Carlton, Chicago
9.1Rating
ExceptionalRated by Guests
947Reviews
What to expect
Pros
- 👍Exceptional customer service from staff like Karim and Joann
- 🏨Luxurious and spacious rooms with beautiful views
- 🍽️Delicious dining options at the on-site restaurants
- 🛏️Comfortable beds for a good night's sleep
- 🎁Special touches and treats for guests, like birthday surprises and complimentary candy carts
- 🏊Access to amenities such as pools and steam rooms
- 🛍️Convenient location near shopping and dining options
- 🔝High-quality facilities and well-appointed recreational amenities
- 🌟Beautiful holiday decorations and festive atmosphere during Christmas season
- 🌆Central location with easy access to city attractions and entertainment
Cons
- 🔔Inconsistent housekeeping services and room cleanliness
- 🚪Issues with room readiness and delays in check-in process
- ❄️Cold indoor pool and limited child-friendly pool options
- 📞Difficulty in reaching front desk or concierge via phone
- 💤Problems with late check-out policies and honoring loyalty program benefits
- 🎉Lack of response or follow-up on special requests and room service issues
- 👎Negative interactions with certain staff members affecting guest experience
- 🕰️Issues with timing and effectiveness of room service and turn-down services
- 🛁Inadequate bathroom amenities and maintenance in some rooms
- 🚗High parking rates and lack of clear signage for guests
What this place has to offer
Things to do and ways to relaxBody scrub, Body wrap, Fitness center, Foot bath, Massage, Spa, Spa/sauna, Steamroom, Tours, Yoga room
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish
Located in Magnificent Mile, The Ritz-Carlton, Chicago is a perfect starting point from which to explore Chicago (IL). The property has everything you need for a comfortable stay. Service-minded staff will welcome and guide you at The Ritz-Carlton, Chicago. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as flat screen television, fan, air conditioning, heating, wake-up service. The property offers various recreational opportunities. The Ritz-Carlton, Chicago is an excellent choice from which to explore Chicago (IL) or to simply relax and rejuvenate.
Where you'll be sleeping
52 m²
Executive Suite, Club lounge access, Suite, 1 King
1 king bed
Presidential Suite, 1 Bedroom Suite, 1 King, Sofa bed
1 double bed
39 m²
Club lounge access, Guest room, 1 King, City view
1 king bed
38 m²
Club lounge access, Guest room, 1 King, Lake view
1 king bed
93 m²
Lakeside Suite, Club lounge access, 1 Bedroom Suite
1 king bed or 1 sofa bed and 1 king bed or 1 super king bed & 1 sofa bed
35 m²
Deluxe City View, Guest room, 1 King
1 king bed
93 m²
Lakeside Suite, 1 Bedroom Suite, 1 King, Sofa bed
1 king bed or 1 double bed & 1 sofa bed
56 m²
Water Tower Suite, 1 Bedroom Suite, 1 King, Sofa bed
1 king bed or 1 double bed
35 m²
Guest room, 2 Double
2 double beds
37 m²
Club lounge access, Guest room, 2 Double
2 double beds
What other guests say about this hotel
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