Cleveland Marriott Downtown at Key Tower
8.5Rating
ExcellentRated by Guests
1,392Reviews
What to expect
Pros
- 🏖️Convenient downtown location for sightseeing and attractions
- 🛏️Comfortable beds and spacious rooms with nice views
- 🍽️Great dining options and variety of restaurants on-site
- 🏋️Amazing fitness center and spa facilities
- 🤝Friendly and helpful staff providing excellent customer service
- 🚗Convenient valet parking service
- 🍸Well-appointed lobby with a nice bar and lounge area
- 🛎️Smooth and efficient check-in process
- 🍵Access to amenities like M Club lounge and 24/7 snacks
- 🎉Beautiful architecture and modern design throughout the hotel
Cons
- 🛏️Rooms in need of renovation and updates, some dated furnishings
- 🍕Inconsistent quality of food, especially from room service and on-site cafes
- 🧼Issues with room cleanliness, including uncleaned coffee makers and dusty areas
- 🍞Limited gluten-free options and lack of clear allergen information in menus
- 🔊Noisy lobby area and bar, causing disruptions at the front desk
- 💸Pricey valet and parking fees, additional charges for certain services
- 🚷Safety concerns in the surrounding area, especially at night
- 🛎️Inconsistent housekeeping service and delays in fulfilling guest requests
- 🔧Lack of attention to maintenance and room amenities like ironing boards
- ⏰Some service issues like slow response times and lack of proactive assistance
What this place has to offer
Things to do and ways to relaxBody scrub, Body wrap, Fitness center, Massage, On-site entertainment, Spa, Spa/sauna
Services and conveniencesDry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish
Stop at Cleveland Marriott Downtown at Key Center to discover the wonders of Cleveland (OH). The property features a wide range of facilities to make your stay a pleasant experience. Service-minded staff will welcome and guide you at Cleveland Marriott Downtown at Key Center. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find flat screen television, air conditioning, heating, desk, alarm clock. The property offers various recreational opportunities. Convenience and comfort make Cleveland Marriott Downtown at Key Center the perfect choice for your stay in Cleveland (OH).
Where you'll be sleeping
22 m²
M Club lounge access, Guest room, 2 Doubles
2 double beds
22 m²
Lake View Corner, M Club lounge access, Guest room, 1 King
1 king bed
22 m²
Memorial Plaza Cornerking, M Club lounge access, Guest room
1 king bed
22 m²
Public Square Corner King, M Club lounge access, Guest room
2 double beds
22 m²
M Club Lounge Access, Guest room, 1 King
1 king bed
22 m²
Guest room, 2 Doubles
2 double beds
22 m²
Guest room, 1 King
1 king bed
22 m²
M Club lounge access, Guest room, 2 Doubles, Lake view
2 double beds
56 m²
King Suite, 1 Bedroom Suite, 1 King, Sofa bed
1 king bed and 1 sofa bed & 1 sofa bed
22 m²
M Club lounge access, Guest room, 1 King, Lake view
1 king bed
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